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How long does shipping take?

A. Most orders ship within 2–4 days. Delivery typically takes 2–10 business days, depending on the destination and shipping method. You’ll receive a tracking number as soon as your order ships.

Do you accept returns or exchanges?

Yes. Unused items in their original condition may be returned or exchanged within 14 days of delivery. Custom-made items are not eligible unless defective.

How are your products made?

All designs are hand-drawn and produced in small, limited batches to ensure uniqueness and quality. Our apparel, mugs, and accessories are crafted using eco-conscious materials whenever possible.

Do your apparel items fit true to size?

Yes. Most of our apparel fits true to size. For a relaxed or oversized look, we recommend choosing one size up. Detailed measurements are provided on each product page.

Can I request a custom design?

Yes! We offer custom hand-drawn illustrations for apparel, mugs, phone cases, and more. Simply send us your photo or idea, and we’ll create a unique PupInk-style design just for you.

Couldn't find your answer?

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